- It is designed to help employees appreciate personal quality, create a culture of initiative, self-control and self-check, develop tools to strengthen self-esteem and hence performance as well as identify and seize personal development potential.
- It focuses on giving the candidates the necessary tools to win their own internal battle by being able to link the business values to the personal values thus prioritize their goals, needs and emotions in a workable and practical manner.
- It ensures faster and more accurate customer interaction, which will be supported by several role-plays to expose agents to common communication problems and their solutions. In order to keep their competitive advantage and maintain profitability, organizations need to create customer-focused environment at all levels to guarantee customer satisfaction at every interface.
- The organization's leaders realize the fullest potential of human resources to yield greatest benefit for the individual and the organization.
