- Understand what personal vision means and how it impacts personal success.
- Incorporate self-knowledge in personal decision-making.
- Create a common language of interactions within the organization.
- Enhance the ability to build rapport and gain the confidence of others.
- Emphasize on the significance of the internal customer service as one of the corner stones for a successful customer driven organization.
- Identify the factors that can prevent an organization from maximizing customer value.
- Learn the cornerstones of leadership
- Build a team with positive and common communication language
- Identify team members’ strengths, weaknesses, motivators, and roles
